Privacy policy

Last updated: 23 /10/ 2025

This Privacy Policy explains how SUMEE M KHAN (“we”, “us”, “our”) collects, uses, discloses, and protects personal information in the course of operating our website sumeemkhan.com and providing e-commerce services. We are committed to protecting your privacy and handling your data transparently and securely.

Information we collect

a) Information you provide directly

• Name, email, phone number, billing/shipping address, payment details (collected by our payment gateway), order history, customer support communications, and optional profile information.

b) Information collected automatically

• Device information, IP address, browser type, cookies and similar tracking technologies, usage data and analytics.

c) Marketing & preferences

• Newsletter sign-ups, marketing consent choices, and browsing preferences when provided.

How we use your data

We use personal data to:

• Process and fulfil orders, shipping, returns and refunds.

• Communicate order status, account updates and customer support.

• Personalize your shopping experience and recommend products.

• Send marketing emails/SMS where consent is provided (you may opt out at any time).

• Improve our website, prevent fraud and comply with legal obligations.

Legal basis & consent

Where applicable we rely on legitimate interests, contractual necessity, and user consent to process personal information. For marketing communications, we will only send messages where you have opted in or where permitted by applicable law.

Cookies & tracking

Our website uses cookies and similar technologies to provide core functionality, enhance user experience, and perform analytics/marketing. A cookie banner and preference center allow users to accept or manage cookie controls.

Third-party services & data sharing

We share personal data with trusted third parties only as necessary to provide services:

• Payment processors (e.g., banks, local payment gateways).

• Shipping couriers for order fulfilment.

• Analytics providers and fraud prevention services.

All third-party processors are required to protect your data and may not use it for other purposes.

International transfers

Some service providers may process data outside Pakistan. We will ensure adequate safeguards for international transfers and comply with applicable legal requirements.

Data retention

We retain personal data for as long as necessary to fulfil the purposes outlined (e.g., order fulfilment, legal obligations, dispute resolution). Specific retention periods will be based on business needs and legal requirements.

Security

We implement industry-standard technical and organisational measures to protect personal data. No system is completely secure, and we cannot guarantee absolute security, but we continuously review and improve our controls.

Your rights

Subject to local law, you may have rights to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Object to or restrict processing in certain circumstances.

• Request data portability where applicable.

To exercise these rights, contact us at customercare@sumeemkhan.com and include your name, email, and request details.

Children’s data

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. The “Last updated” date will be revised and material changes will be notified on our website or by email.

Contact

If you have any questions about this Privacy Policy or your personal data, contact us at:
Email: customercare@sumeemkhan.com