Refund policy

Effective date: 23 /10/ 2025

Our promise

We want you to love every item. If a product is faulty or not what you expected, our returns and exchange policy makes the process simple, fair and fast.

Return & exchange windows

• Change-of-mind exchanges/returns: Request within 14 days of delivery.

• Faulty or incorrect items: Report within 14 days of delivery for priority handling.

Eligible items

To be eligible for return or exchange, items must be:

• Unworn, unwashed, and in original condition with tags and packaging intact.

• Accompanied by the original invoice or order confirmation number.

• Free from makeup, perfume, or obvious wear.

Non-returnable items

The following are not eligible for return unless faulty:

• Intimates or accessories (unless sealed packaging is unopened).

• Final sale or discounted clearance items.

• Gift cards.

How to request a return or exchange

1. Email us at customercare@sumeemkhan.com

2. Provide your order number, item name/SKU, reason for return, and photographs if the item is faulty.

3. Wait for our return authorization and shipping instructions.

Do not send returns without prior authorization — unauthorized returns may be delayed or declined.

Return shipping costs

• For faulty/incorrect items: SUMEE M KHAN covers return shipping and will provide a prepaid label or arrange courier pickup.

• For change-of-mind returns/exchanges: customers are responsible for return shipping unless otherwise stated in a promotion.

Refunds & credits

• Once we receive and inspect the returned items, refunds will be processed within 15 business days to the original payment method.

• For card payments, the refund processing time may vary depending on the bank.

• Store credit or exchange options are available immediately upon acceptance as an alternative.

Exchanges

• Exchanges are subject to stock availability. If the requested size or product is not available, we will offer a refund or store credit.

Faulty items

• If your item is faulty or damaged, we may request additional images and will process your claim quickly. If a manufacturing fault is confirmed, we will offer a replacement, repair, or refund.

 

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